On a desktop, Event Posts will show in the business profile while they’re in their valid date range, but after that they’ll no longer show in the ‘carousel’ (but they will show if you select ‘See all’). Many businesses fail to package their ‘value added’ elements into an offer, and these are great opportunities to populate an evergreen Offer Post. However, the audience for update posts is very different from an audience that might keep up to date with blog posts. This changed in light of the pandemic and the ongoing requirement for chains to make quick and easy updates regarding both health and safety measures, and opening times. You can create and share announcements, offers, new or popular items in stock, or event details directly with your customers.”
So, should I bother with Google Business Profile Post
It captures call details, handles common enquiries, schedules appointments and delivers a warm, natural and professional experience – every time. Synthflow is HIPAA-compliant and supports industry-specific workflows for sectors like healthcare, law, real estate, and home services. If it’s unsure or a caller requests human help, it can transfer the call, take a detailed message, or trigger a follow-up action to ensure nothing gets missed. Once live, Auto-QA and monitoring analyze every conversation in real-time. However, it can’t completely replace a real human. For businesses with a consistent call volume, the investment pays for itself quickl
Google Business Profile new Terms
A well-written post can help your business stand out and encourage people to visit, call, or learn more. Sometimes images crop differently across devices. Even if an offer is still valid, a newer update will appear before it in the carousel. Google has clear rules about how long each type of post will appear on your profile. That means your post titles, images, and CTAs need to grab attention fast. Today, Posts still offer visibility, but customers may need to scroll, especially on phone
Do I get call analytics and insights into receptionist performance?
It answers calls, sends them to the right team, and learns from user behavior over time — all configured without code. This automated distribution keeps your lines free and prevents long wait times that frustrate callers. With calendar integration, AI receptionists can book appointments on the spot, sending automated SMS confirmations and reminders to reduce no-show
In late 2021, Google made ‘What’s New’ and ‘Events’ posts available to listings in the lodging type categories, but ‘Special Offer’ posts remained unavailable. Much like Google Products, GBP Posts are not available to all businesses. With over a decade of hands-on experience with social media APIs, he guides EmbedSocial in its role as a technical partner for both SMEs and large agencies, maximizing the impact of their user-generated content. To ensure a great experience for your customers, follow the chat guideline
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🚀 Wait — Don’t Leave Yet!
This is a great addition to the tool suite as most small businesses spend lots of time in front of their computer, and with the chat opened, they are able to answer questions from potential users quickly. If you log in with your Google account that manages your Google my business profile, you can access the Google My Business account by typing your business name in the Google search results. We received an email about the decision of Google to remove the Chat functionality in Google business profiles. This new capability enables businesses to connect directly with their customers, fostering better communication and engagement.
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